Professional Experience Timeline

Cybersecurity IV, Staff Authority

Overview: Security operations and defensive security lead with emphasis on EDR/NDR-based detection, incident response, and security program maturity. Responsible for strengthening organizational resilience through structured risk assessments, vulnerability management, security policy development, and automation of security operations workflows. Partners with stakeholders to mature security controls, improve response consistency, and translate security telemetry into actionable risk reduction.

Benefits: Operational expertise in security operations, threat detection, incident mitigation, and security program maturity with a focus on scalable and repeatable defense processes.

Skills & Focus Areas:

• Security Operations & Incident Response
• EDR/NDR-Based Detection & Threat Monitoring
• Network Forensics & Vulnerability Management
• Security Automation & Workflow Optimization
• Risk Assessment, Remediation & Program Maturity
• Security Policy Development & Implementation
• Team Mentorship & Operational Security Awareness

Cybersecurity III, Cybersecurity Analyst

Overview: Develop cybersecurity program "from the ground up", review existing tooling and documentation, monitor security tooling

Skills & Focus Areas:

• Incident Response & Runbook Development
• Network Forensics & Vulnerability Management
• Security Awareness
• Risk Assessment & Remediation
• Policy Implementation & Compliance Basics

Cloud Support Engineer

Overview: Optimized cloud environments, assisted enterprise clients, resolved complex system issues.

Benefits: Problem-solving, cloud expertise, enterprise-level troubleshooting.

• Cloud Architecture & Optimization
• System Monitoring & Troubleshooting
• Performance Tuning & Reliability
• Client-Facing Technical Support
• Cross-Team Collaboration

Network Security Engineer

Overview: Designed and maintained network security controls, implemented policies, conducted vendor assessments and training.

Benefits: Strengthened network protection skills and compliance awareness.

• Firewall & Security Controls
• Policy Design & Implementation
• Vendor Assessment & Risk Management
• Technical Training & Knowledge Transfer
• Threat Analysis & Incident Coordination

Systems Operations Engineer

Overview: Maintained and monitored systems, implemented automation, supported cross-functional teams.

Benefits: Improved operational efficiency and systems knowledge.

• System Monitoring & Performance Optimization
• Automation & Process Improvement
• Cross-Team Technical Support
• Problem Diagnosis & Root Cause Analysis
• Infrastructure Reliability

NOC Team Leader

Overview: Supervised NOC team, managed escalations, coordinated training and development.

Benefits: Leadership, team management, operational oversight.

• Team Leadership & Mentorship
• Escalation Management & Incident Coordination
• Workflow Optimization & Scheduling
• Performance Metrics & Reporting
• Training Development

NOC Technician

Overview: Monitored network performance, resolved incidents, documented procedures.

Benefits: Networking foundation, monitoring, problem resolution skills.

• Network Monitoring & Alerts
• Incident Detection & Resolution
• Documentation & Standard Operating Procedures
• Ticketing Systems & Escalation Protocols
• Network Performance Analysis

SMB Support

Overview: Provided IT/network support to business clients, configured systems, delivered proactive guidance.

Benefits: Customer-facing experience, technical versatility, solution delivery skills.

• IT & Network Support for Businesses
• System Configuration & Troubleshooting
• Client Communication & Guidance
• Proactive Problem Prevention
• Service Uptime & Reliability

Residential ISP Support

Overview: Assisted customers with connectivity issues, coordinated with field technicians.

Benefits: Troubleshooting, communication, and customer service skills.

• Customer Issue Resolution
• Connectivity Diagnostics
• Coordination with Field Teams
• Documentation & Reporting
• Customer Communication Skills

Voice Systems Technician

Overview: Installed and maintained voice systems, ensured reliability, coordinated with engineering teams.

Benefits: Telecom technical skills and system reliability expertise.

• Voice System Installation & Maintenance
• Service Quality Assurance
• Technical Troubleshooting
• Coordination with Engineering Teams
• System Reliability & Monitoring

Technical Trainer – IPTV Field Technicians

Overview: Developed and delivered training programs, ensured adherence to operational standards.

Benefits: Instructional design, communication, leadership experience.

• Training Program Development
• Field Technician Instruction
• Operational Standards Compliance
• Documentation & Curriculum Updates
• Leadership & Knowledge Transfer

Level 4 Communications Technician

Overview: Handled complex installations and repairs, provided expertise for high-priority issues, mentored junior technicians.

Benefits: Advanced technical skills, high-level problem-solving, mentorship experience.

• Advanced Installations & Repairs
• High-Priority Issue Resolution
• Technical Mentorship
• System Optimization & Reliability
• Complex Troubleshooting & Analysis