Professional Experience Timeline

Staff Cybersecurity Engineer

Overview: Led incident response, developed playbooks and runbooks, managed vulnerabilities, mentored team members.

Benefits: Expertise in risk management, incident mitigation, and leadership.

Skills & Focus Areas:

• Incident Response & Runbook Development
• Network Forensics & Vulnerability Management
• Team Mentorship & Security Awareness
• Risk Assessment & Remediation
• Policy Implementation & Compliance Basics

Cloud Support Engineer

Overview: Optimized cloud environments, assisted enterprise clients, resolved complex system issues.

Benefits: Problem-solving, cloud expertise, enterprise-level troubleshooting.

• Cloud Architecture & Optimization
• System Monitoring & Troubleshooting
• Performance Tuning & Reliability
• Client-Facing Technical Support
• Cross-Team Collaboration

Network Security Engineer

Overview: Designed and maintained network security controls, implemented policies, conducted vendor assessments and training.

Benefits: Strengthened network protection skills and compliance awareness.

• Firewall & Security Controls
• Policy Design & Implementation
• Vendor Assessment & Risk Management
• Technical Training & Knowledge Transfer
• Threat Analysis & Incident Coordination

Systems Operations Engineer

Overview: Maintained and monitored systems, implemented automation, supported cross-functional teams.

Benefits: Improved operational efficiency and systems knowledge.

• System Monitoring & Performance Optimization
• Automation & Process Improvement
• Cross-Team Technical Support
• Problem Diagnosis & Root Cause Analysis
• Infrastructure Reliability

NOC Team Leader

Overview: Supervised NOC team, managed escalations, coordinated training and development.

Benefits: Leadership, team management, operational oversight.

• Team Leadership & Mentorship
• Escalation Management & Incident Coordination
• Workflow Optimization & Scheduling
• Performance Metrics & Reporting
• Training Development

NOC Technician

Overview: Monitored network performance, resolved incidents, documented procedures.

Benefits: Networking foundation, monitoring, problem resolution skills.

• Network Monitoring & Alerts
• Incident Detection & Resolution
• Documentation & Standard Operating Procedures
• Ticketing Systems & Escalation Protocols
• Network Performance Analysis

SMB Support

Overview: Provided IT/network support to business clients, configured systems, delivered proactive guidance.

Benefits: Customer-facing experience, technical versatility, solution delivery skills.

• IT & Network Support for Businesses
• System Configuration & Troubleshooting
• Client Communication & Guidance
• Proactive Problem Prevention
• Service Uptime & Reliability

Residential ISP Support

Overview: Assisted customers with connectivity issues, coordinated with field technicians.

Benefits: Troubleshooting, communication, and customer service skills.

• Customer Issue Resolution
• Connectivity Diagnostics
• Coordination with Field Teams
• Documentation & Reporting
• Customer Communication Skills

Voice Systems Technician

Overview: Installed and maintained voice systems, ensured reliability, coordinated with engineering teams.

Benefits: Telecom technical skills and system reliability expertise.

• Voice System Installation & Maintenance
• Service Quality Assurance
• Technical Troubleshooting
• Coordination with Engineering Teams
• System Reliability & Monitoring

Technical Trainer – IPTV Field Technicians

Overview: Developed and delivered training programs, ensured adherence to operational standards.

Benefits: Instructional design, communication, leadership experience.

• Training Program Development
• Field Technician Instruction
• Operational Standards Compliance
• Documentation & Curriculum Updates
• Leadership & Knowledge Transfer

Level 4 Communications Technician

Overview: Handled complex installations and repairs, provided expertise for high-priority issues, mentored junior technicians.

Benefits: Advanced technical skills, high-level problem-solving, mentorship experience.

• Advanced Installations & Repairs
• High-Priority Issue Resolution
• Technical Mentorship
• System Optimization & Reliability
• Complex Troubleshooting & Analysis